Delivery Information

The estimated time of delivery during business days Monday – Friday excluding public holidays and is, on average, normally within two to five (2 to 5) business days but it can take up to fourteen (14) business days depending on the delivery location, delivery option, stock availability and other resource based issues. Orders are dispatched the same day that we fulfill the order.

Delivery normally can only be made to a physical street address.
P.O. Box Deliveries can sometimes be made to a PO Box via Australia Post but can not be guarantied. If required we will advise you of the availability of this and the cost as soon as your order is being processed.

Delivery can be made to most Australian locations except those areas classified by the Australian Government as dry zones.

Alcohol and Dry Area restrictions for Australia.
Delivery of freight into the areas specified is restricted and Valuecellars.com.au and it’s couriers will not deliver to the following postcodes.

Alice Springs Postcode – 870, 871, 872
Aurukun Postcode – 4872
Bamaga Postcode – 4876
Ceduna Postcode – 5690
Cherbourg Postcode – 4605
Christmas Island Postcode – 6798
Coober Pedy Postcode – 5723
Doomadgee Postcode – 4830
Fitzroy Crossing Postcode – 6765
Halls Creek Postcode – 6770
Hope Vale Postcode – 4895
Injinoo Map Postcode – 4876
Jabiru Postcode – 886
Katherine Postcode – 850, 851, 852
Kowanyama Postcode – 4892
Lockhart River Postcode – 4892
Mapoon Postcode – 4874
Mintabie Postcode – 5724
Mornington Island Postcode – 4871
Napranum Postcode – 4874
New Mapoon Postcode – 4876
Nhulunbuy Postcode – 880, 881
Palm Island Postcode – 4816
Pine Creek Postcode – 847
Pormpuraaw Postcode – 4892
Streaky Bay Postcode – 5680
Seisia Postcode – 4876
Tennant Creek Postcode – 860, 861, 862
Tindal Postcode – 853
Tiwi Islands Postcode – 822
Umagico Postcode – 4876
West Island Cocos (Keeling) Islands Postcode – 6799
Woorabinda Postcode – 4713
Wujal Wujal Postcode – 4895
Yarrabah Postcode – 4871

Valuecellars.com.au will arrange delivery of your order with a third party supplier to the specified delivery address during the authorised licensed trading hours. Valuecellars.com.au takes no responsibility for incorrect delivery details provided by you or any liability for goods not received at the delivery address upon correct receipt of delivered order.

Valuecellars.com.au supports the responsible service of alcohol. As it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of a person under the age of 18 years of age, you must be over 18 years to place an order online, over the phone or to receive a delivery of alcohol.

Strict Identification Requirements will be enforced at the time of delivery. The delivery driver will require satisfactory evidence of proof of age to effect delivery of your order. The delivery driver may, at any time, refuse to deliver the order if the person receiving the delivery is unable or unwilling to provide evidence of proof of age; if they have reason to suspect that alcohol may be provided to under age minors or for any other reason in their sole discretion. If a delivery attempt is made and is unable to be effected for any reason, you may be charged a $30AUD delivery fee

In the event a delivery attempt is made and there is no one authorised to accept delivery; there is no one available to provide satisfactory identification; there is no one at the premises or other similar event, you may be charged a $30AUD delivery fee for the attempted delivery if the order is returned to us, usually after three (3) delivery attempts. Please contact the courier company to arrange for re-delivery.

Valuecellars.com.au at no time guarantees any particular delivery time and you acknowledge any delivery times provided are a guide only. By using and engaging our Services, you acknowledge and agree that we are not at all responsible for any delivery timing and you use our Services at your own risk.

Title and risk of loss to all product(s) will pass to you on delivery. Risk of loss of or damage to products appropriated to your order passes on delivery of them

It is your responsibility to check all items are complete and correct at the time of delivery. Any problems with your delivery needs to be flagged by you at time of delivery. Value Cellars will not take responsibility of claims thereafter. Order is complete once it is delivered and accepted by you.