Delivery Information

The estimated time of delivery during business days Monday – Friday excluding public holidays and is, on average, normally within two to three (2 to 3) business days but it can take up to fourteen (14) business days depending on the delivery location, delivery option, stock availability and other resource based issues. Orders are dispatched the same day that we fulfill the order.

Delivery normally can only be made to a physical street address.
Deliveries can sometimes be made to a PO Box via Australia Post but can not be guarantied. If required we will advise you of the availability of this and the cost as soon as your order is being processed.

Delivery can be made to most Australian locations except those areas classified by the Australian Government as dry zones.

Current Dry Zones include but may not be limited to the following Suburbs postcodes: Aurukun 4871, Bamaga 4876, Cherbourg 4605, Doomadgee 4830, Hope Vale 4871, Injinoo Map 4876, Kowanyama 4871, Lockhart River 4871, Mapoon 4871, Mornington Island 4825, Napranum 4874, New Mapoon 4876, Palm Island 4816, Pormpuraaw 4871, Seisia 4876, Umagico 4876, Woorabinda 4713, Wujal Wujal 4873, and Yarrabah 4871.

Valuecellars.com.au will arrange delivery of your order with a third party supplier to the specified delivery address during the authorised licensed trading hours. Valuecellars.com.au takes no responsibility for incorrect delivery details provided by you or any liability for goods not received at the delivery address upon correct receipt of delivered order.

Valuecellars.com.au supports the responsible service of alcohol. As it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of a person under the age of 18 years of age, you must be over 18 years to place an order online, over the phone or to receive a delivery of alcohol.

Strict Identification Requirements will be enforced at the time of delivery. The delivery driver will require satisfactory evidence of proof of age to effect delivery of your order. The delivery driver may, at any time, refuse to deliver the order if the person receiving the delivery is unable or unwilling to provide evidence of proof of age; if they have reason to suspect that alcohol may be provided to under age minors or for any other reason in their sole discretion. If a delivery attempt is made and is unable to be effected for any reason, you may be charged a $30AUD delivery fee

Be sure to request a delivery time when an authorised person will be available to accept the delivery, valuecellars.com.au will do its utmost to provide delivery via our courier company on the day requested.

Valuecellars.com.au couriers will not leave any unattended package at the place of delivery unless otherwise it has been pre-arranged for. In the event a delivery attempt is made and there is no one authorised to accept delivery; there is no one available to provide satisfactory identification; there is no one at the premises or other similar event, you may be charged a $30AUD delivery fee for the attempted delivery if the order is returned to us, usually after three (3) delivery attempts. Please contact the courier company to arrange for re-delivery.

Valuecellars.com.au at no time guarantees any particular delivery time and you acknowledge any delivery times provided are a guide only. By using and engaging our Services, you acknowledge and agree that we are not at all responsible for any delivery timing and you use our Services at your own risk.

Title and risk of loss to all product(s) will pass to you on delivery. Risk of loss of or damage to products appropriated to your order passes on delivery of them

It is your responsibility to check all items are complete and correct at the time of delivery. Any problems with your delivery needs to be flagged by you at time of delivery. Value Cellars will not take responsibility of claims thereafter. Order is complete once it is delivered and accepted by you.