Returns Policy

Valuecellars.com.au handles all returns and processes refunds in accordance with the current Australian Consumer Protection legislation.

Should you wish to return your order, please notify us via email info@valuecellars.com.au or phone 02 9119 8288 within 48 hours of delivery with a valid reason for return and proof of purchase, change of mind is not a valid reason for return. If your return is accepted by our customer service team, we will process a refund upon timely receipt of the goods purchased.

Because of the nature of the product, we are unable to offer returns and refunds for all purchases made on this web site. We only provide returns for limited products where there was a problem at the time of delivery to you. Please select your purchases carefully.

Valuecellars.com.au does not accept returns for any used, damaged or empty products.

Unopened and undamaged goods returned in the same condition as received from valuecellars.com.au will be refunded in full (less any delivery charges). Refunds will be processed promptly usually within 3 days after receiving the returned goods. Refund of any money paid will be through the same payment method as used when placing the order. All refunds are made at the discretion of Valuecellars.com.au.

Where we refund you the amount of your order as provided in your agreement with us (less any amount you have agreed we may deduct, for example a non-delivery charge or delivery and handling charges), you agree such refund is the total amount of our liability to you for all circumstances relating to the refund.

Delivery and handling charges are non-refundable for returns other than that of a faulty product. Refunds will only be for the purchase price of the product/s.

Valuecellars.com.au will arrange courier pickup of the items to be returned at a time specified. Please ensure that there is an authorised person available to supply the returning items to the courier at time of pickup. All items for return should be placed in the same or similar packaging as was provided at the time of delivery.

Returned items must be in saleable condition for returns to be accepted and refunds to be approved.